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Terms of Service

Last updated: 27 September 2026

1. Provider and scope

Discoverify (the “Service”) is web-based software for recording, transcribing and analyzing customer interviews. The Service is provided by Make it Nice GmbH, An der Koppel 1, 53909 Zülpich, Germany, registered in the commercial register of the Amtsgericht Bonn (Local Court of Bonn) under HRB 28837 (“we”). You conclude the contract for the use of the Service with us.

These Terms apply exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. Consumers within the meaning of Section 13 BGB are excluded from use. By placing an order, you confirm that you are acting in the exercise of your commercial or independent professional activity. Deviating terms of the customer apply only if we agree to them in writing.

2. Orders through Paddle as reseller

Subscriptions to the Service are sold by our reseller Paddle.com Market Limited (for purchases from the USA, Paddle.com Inc.; “Paddle”). Paddle is the Merchant of Record for all orders: Paddle is your contracting party for the purchase, processes the payment, issues the invoices and remits the VAT. The purchase, payment, billing, taxes, renewal and cancellation of the subscription, as well as refunds, are governed by Paddle’s Buyer Terms. The use of the Service is governed by these Terms.

All prices are exclusive of applicable VAT. Paddle calculates the tax at checkout based on your country. At checkout, you can enter your company name and VAT identification number; if the number is valid, Paddle removes the VAT where provided for by tax law and shows this on the invoice.

3. Acceptance of these Terms

By registering, taking out a subscription or continuing to use the Service, you accept these Terms. If you act on behalf of a company, you warrant that you are authorized to do so.

4. Services, plans and trial period

  • The scope of services is determined by the description on the website at the time of the order (features and prices).
  • The plans differ in the number of included users and the interview minutes per billing period. We count the duration of the audio and video recordings uploaded or recorded in the period; uploaded transcripts do not count. Once a quota is used up, new recordings and audio uploads are locked until the next period or an upgrade. Content already stored remains usable.
  • Every subscription starts with a free 7-day trial. You can end the trial at any time at no cost. If it is not ended, the paid period begins.
  • Subscriptions run monthly or yearly and renew automatically for the same period. You can cancel them at any time with effect from the end of the current billing period: on monthly billing at the end of the month, on yearly billing at the end of the annual term.
  • You cancel in Paddle’s customer portal, which you can reach in Discoverify under Settings → Billing.
  • New customers receive a one-time full refund on request if they apply for it within 14 days of their first payment via the Paddle customer portal or paddle.net. Beyond that, there are no prorated refunds for partial billing periods. Details are set out in our Cancellation and Refund Policy.
  • When the subscription ends, read access to the archive is retained; recording and uploading are locked. We do not delete your content without prior notice.

5. Access and accounts

You log in via a magic link sent to the email address on file or, where offered, with a Microsoft or Google account (OpenID Connect). Signing in at the respective provider is additionally subject to that provider’s terms. You keep access to your email inbox, your Microsoft or Google account and any access tokens you create confidential and inform us without undue delay if you suspect misuse. You are responsible for actions taken through your accounts.

6. Acceptable use

You must not misuse the Service. In particular, the following is prohibited:

  • use for unlawful purposes or in a way that infringes the rights of third parties,
  • fraud, spam or the dissemination of misleading content,
  • infringement of copyrights, trademarks or other intellectual property rights,
  • interference with the security of the Service, for example through malware, probing for vulnerabilities, load tests without prior agreement, circumventing access restrictions or automated extraction (scraping),
  • uploading recordings for which there is no legal basis, in particular without the required consent of the persons recorded.

7. AI features

7.1 Prohibited content and uses

You must not use the AI features to generate or distribute the following:

  • unlawful content or instructions for committing crimes,
  • non-consensual sexual content, including intimate images and deepfakes,
  • hate, harassment, threats or incitement to violence,
  • malware, hacking instructions, theft of credentials or attempts to circumvent protection mechanisms,
  • doxing and privacy violations, including the publication of personal data without a legal basis,
  • deception or manipulation, including impersonating people and misrepresenting the origin of content.

Attempts to circumvent the safety measures of the AI models (e.g. jailbreaking) are prohibited. Voice profiles may only be used to recognize speakers within your own archive, not to imitate voices.

7.2 Responsibility for content

You are responsible for the content you upload and for the questions you ask. You ensure that you have the necessary rights and consents for all recordings and documents, in particular for the processing of voices as biometric data. You are responsible for how you use the results, and you review them before important decisions or publication.

7.3 Accuracy

Transcripts, speaker assignments, summaries and answers are generated automatically and may be incomplete or incorrect. Quotes come from the transcript; the transcript itself may contain mishearings. Results do not constitute legal, tax, financial or other professional advice and do not replace review by qualified persons.

7.4 Rights to content

The rights to your content (recordings, transcripts, metadata) and to the results generated for you remain with you. You grant us only the rights we need to provide the Service to you. We do not use your content to train AI models. You do not use the Service to infringe the rights of third parties.

7.5 Notices from rights holders and moderation

Anyone who believes that content in the Service infringes their rights can notify us at talktous@getdiscoverify.com. We review notices and may remove or block content, refuse or filter outputs, restrict features, and suspend or terminate accounts if these Terms are violated or there is reasonable suspicion of misuse. In the case of repeated infringements, we terminate access.

8. Rights to the Service

The Service, the software, the documentation and the Discoverify brand remain our property or that of our licensors. For the term of the subscription, you receive a simple (non-exclusive), non-transferable right to use the Service within the scope of these Terms.

9. Availability

We operate the Service with reasonable care but do not guarantee uninterrupted or error-free operation. Where possible, we announce maintenance in advance. We may further develop features as long as the agreed core of the Service is preserved.

10. Data protection and processing on behalf

We process content containing personal data as a processor under Art. 28 GDPR. The Data Processing Agreement (DPA) forms part of these Terms. Details are set out in our Privacy Notice.

11. Suspension and termination

We may suspend access in whole or in part or terminate the contract if

  • you materially breach these Terms,
  • payments due remain outstanding despite a reminder,
  • there is a security or fraud risk, or
  • you repeatedly or seriously violate the usage rules.

In doing so, we take your legitimate interests into account and, where possible, initially suspend only to the extent necessary. The right of both parties to terminate for good cause remains unaffected.

12. Export and deletion after the end of the contract

You can export your content in full at any time (ZIP with JSON and media files). After the end of the contract, we delete your content on your instruction or after a reasonable period of which we notify you in advance. Backups are overwritten after 30 days at the latest.

13. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act (Produkthaftungsgesetz). In the case of a slightly negligent breach of essential contractual obligations, liability is limited to the foreseeable damage typical for the contract, and to no more than the fees paid in the last 12 months. Otherwise, liability for slight negligence is excluded.

14. Changes to these Terms

We may change these Terms with effect for the future. We will inform you of changes by email at least 30 days in advance. If you do not object by the time they take effect, the changes are deemed accepted; we will point this out in the notice. If you object, either party may terminate the contract as of the date the changes take effect.

15. Final provisions

These Terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). To the extent permitted by law, the place of jurisdiction for all disputes is the registered office of Make it Nice GmbH. Should any provision be invalid, the remaining provisions remain valid.

The German version of these Terms is authoritative. Translations are provided for information only.

16. Contact

Make it Nice GmbH, An der Koppel 1, 53909 Zülpich, Germany
Email: talktous@getdiscoverify.com · Phone: +49 2252 8360-200