Skip to content
Discoverify
DESign in

Cancellation and Refund Policy

Last updated: 24 September 2026

Discoverify is aimed exclusively at businesses. Ordering, payment and invoicing are handled by our reseller Paddle.com as Merchant of Record.

Trial period

Every subscription starts with a 7-day free trial. You can end the trial at any time at no cost. If you cancel before it ends, you will not be charged.

Cancellation

  • You can cancel your subscription at any time. The cancellation takes effect at the end of the current billing period.
  • On monthly billing, the subscription therefore ends at the end of the current month; on yearly billing, at the end of the current annual term.
  • Until then, you can use Discoverify without restriction. After that, your archive and questions remain readable and you can export everything; recording and uploading are locked.

How to cancel

You cancel in Paddle’s customer portal. In Discoverify, you open it under Settings → Billing → “Manage invoices & payment”. There you will also find your invoices and can change your payment method. Alternatively, you can reach the portal via the link in your payment confirmation from Paddle or via paddle.net.

14-day refund for new customers

If you are a new customer and not satisfied with Discoverify, you will receive a full refund on request if you ask for it within 14 days of your first payment, without giving reasons. This applies once per customer, for monthly and yearly plans. The refund ends the subscription; your content remains readable and exportable.

How to request a refund

Refunds are handled by Paddle as Merchant of Record. Submit your request in the Paddle customer portal (Settings → Billing) or via paddle.net using “Request refund”. Alternatively, email us at talktous@getdiscoverify.com; we will then initiate the refund with Paddle. Refunds are made to the original payment method. In addition, Paddle’s refund policy applies.

After that: no prorated refunds

After the 14 days have passed, and for all later payments, there are no refunds for partial billing periods. Once you have cancelled, you will not be charged again. If you were charged by mistake or twice, email us and we will correct it together with Paddle.

Further terms

Our Terms of Service and Paddle’s Buyer Terms also apply. Mandatory statutory rights remain unaffected.